Who is responsible for your information
Spotless Solution is responsible for the personal information described in this policy. You can contact us at enquiries@spotlesssolution.uk or +44 7351 293966.
Information we collect
When you request a quote, we may collect:
- Your name, telephone number and email address.
- Property type, requested cleaning service and preferred date.
- Information you include in the job description.
- Photographs you choose to upload for quote assessment.
With your permission, analytics and advertising services may also collect information about visits, devices and interactions with the website. These optional services remain disabled unless you accept the relevant category in the cookie preferences.
How we use your information
We use information submitted through the website to:
- Review your cleaning requirements and prepare a quote.
- Contact you about your enquiry and arrange the requested service.
- Respond to questions and provide customer support.
- Protect the website and maintain accurate business records.
- Measure advertising enquiries when you have given permission.
Quote information is not used to send promotional campaigns unless you separately request or agree to receive them.
Our reasons for using the information
We process quote information because you have asked us to take steps before providing a service and because we have a legitimate interest in responding to enquiries and operating the business. Optional analytics and advertising technologies are used only with your consent.
Photographs
Photographs submitted with an enquiry are used only to assess the work and prepare or discuss your quote. They will not be published in the portfolio, on social media or in advertising without separate permission.
Who receives the information
We use service providers where necessary to operate the website and communicate with you. These may include the website host, FormSubmit for form delivery, and email providers. Google and Meta may receive website measurement information only when their services are activated and you have accepted the relevant cookies.
We do not sell personal information. Information may be disclosed when required by law or when reasonably necessary to protect customers, the business or the website.
How long we keep information
Quote enquiries and uploaded photographs are normally retained for up to 12 months. Information connected with a completed booking, invoice or legal obligation may be retained for longer where necessary.
Cookies and similar technologies
Necessary storage remembers your privacy preferences and supports basic website functions. Optional analytics help us understand visits and completed quote requests. Optional advertising technologies help Google and Meta measure enquiries resulting from campaigns.
Optional technologies are not loaded unless you accept them. You can change your choice at any time by selecting .
Your rights
Depending on the circumstances, you may ask us to provide a copy of your information, correct it, delete it, restrict its use or object to its use. You can also withdraw consent for optional tracking through the cookie settings.
Contact us using the details above. If you remain concerned, you may contact the Information Commissioner's Office.
Changes to this policy
We may update this policy when the website, service providers or legal requirements change. The latest revision date will always appear near the top of this page.